Return
How to return a product, for customers within the EU?
At Carrus – Carts & Parts, we strive to provide a high –quality customer service for all our customers. We understand that situations may arise where you want to return a product. Our return policy explains how and when you can return products and what our procedures are, in accordance with Dutch and European law.
- Return period: You have the right to return a product within 14 days of receipt without providing any reason. This period starts the day you received the product.
- Condition of returned products: The item must be returned unused, undamaged, and in its original packaging, including any accessories and documentation.
- Exceptions: Especially ordered products, custom-made or personalized cannot be returned. Items that are sealed and whose seal is broken after delivery are also not eligible for return.
Return Shipping Costs:
The cost for returning a package, when you drop it off yourself at a UPS drop-off point, is set at €9.95 for 2024. If you opt for a home or business pickup, the cost is €19.95.
These costs will be deducted from the refund amount.
Alternative Shipping Method:
You are also free to choose your own shipping method and/or carrier. Make sure the package is well-packed and send it to the following address:
Carrus – Carts & Parts
Attn: Returns Department
Overijsselhaven 20
3433 PH Nieuwegein
The Netherlands
Refunds
Processing Time:
Once we have received and inspected the return, we aim to process the refund within 14 days. The refund will be made using the same payment method that was used for the purchase. Please note: any shipping costs, taxes, or duties paid during the return process will not be refunded.
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How to return a product, for customers within the EU?
At Carrus – Carts & Parts, we strive to provide a high –quality customer service for all our customers. We understand that situations may arise where you want to return a product. Our return policy explains how and when you can return products and what our procedures are, in accordance with Dutch and European law.
- Return period: You have the right to return a product within 14 days of receipt without providing any reason. This period starts the day you received the product.
- Condition of returned products: The item must be returned unused, undamaged, and in its original packaging, including any accessories and documentation.
- Exceptions: Especially ordered products, custom-made or personalized cannot be returned. Items that are sealed and whose seal is broken after delivery are also not eligible for return.
Return Process
Customers outside the EU must return the items at your own expense using a shipping method of your choice. Please ensure the package is securely packed and send it to the following address:
Carrus – Carts & Parts
Attn: Returns Department
Overijsselhaven 20
3433 PH Nieuwegein
The Netherlands
Shipping Costs and Duties
The costs for returning the shipment are the responsibility of the customer. Additionally, any taxes, import, or export duties that may apply to the return shipment are the responsibility of the customer. Ensure that all necessary documentation is included with your shipment to avoid delays or additional costs.
Required Documentation for Export
When returning an item, please include the following numbers on the shipping documents to facilitate customs clearance:
- VAT Number: NL009920316B01
- EORI Number: NL009920316
Refunds
Processing Time:
Once we have received and inspected the return, we aim to process the refund within 14 days. The refund will be made using the same payment method that was used for the purchase. Please note: any shipping costs, taxes, or duties paid during the return process will not be refunded.
