In the event that a product needs to be returned: please fill out this form with as much information as possible as to why the part is being returned. On submission of a correctly filled in form we will reply within 48 hours with an RMA (Return Material Authorisation) number and a return slip.
Please read the conditions below before returning goods as incomplete forms and missing information will result in a delay in processing your request.
- Incomplete forms or missing information will result in a delay or possible rejection. - Products must be returned within 5 working days from receipt of the RMA number. - A copy of the RMA form and Invoice need to be included with the goods being returned. - The product must be adequately packed and returned in its original primary packet with no labels, notes, tape or visible marks on the product. - Failure to comply with these conditions will result in rejection of the claim. - Where a part has been ordered incorrectly. a 20% restocking fee will be applied. - Return carriages charges will only be credited if the goods are found to be defective or incorrectly supplied. - Any damage caused during transport must be noted immediately and brought to the attention of the courier.